Ofgem has decided to allow suppliers, at the end of a fixed-term contract, to roll a customer that has not made an active choice onto a further fixed-term tariff, as long as that further tariff:
- Does not have any penalties for early termination
- Is the same price or cheaper than the variable tariff that the customer would otherwise have been rolled onto; and
- Is similar in nature to the customer’s current tariff, taking into account their characteristics and preferences (including in respect of tariff type, online account management, meter type and payment method).
For more information, see: https://www.ofgem.gov.uk/publications-a ... -contracts:
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