Ofgem: More help for prepayment customers and those struggling with bills

[AngelaE]

Publication date: 29th June, 2020

Ofgem proposals would strengthen the package of support being provided during COVID-19 into permanent requirements from this winter.

Proposals would reduce the number of prepayment customers temporarily going without energy and require suppliers to offer more support to all customers really struggling to pay their energy bills.

Those in financial distress will get some breathing space but ultimately all customers need to pay for the energy they use
Ofgem is consulting on plans to standardise and strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills.

For further information access: https://www.ofgem.gov.uk/publications-a ... ling-bills