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Ofgem proposes prepay meter installation fees should be capped

Posted: Wed Sep 14, 2016 9:31 am
by ALEO Admin
On 14 September, Ofgem published a consultation proposing the introduction of a cap on prepayment meter warrant charges for indebted consumers.

Ofgem says that, currently, such energy users face charges, which can include court costs, ranging from £200 up to £900 to have a prepayment meter installed under warrant. Ofgem are proposing to cap the cost at £100 or £150 for all customers.

The outcomes intended are that:
  • Installations of PPM under warrant are avoided wherever possible, and only used as a last resort. Ofgem want to increase the incentives on suppliers to engage with customers in debt to support them (eg putting them on debt repayment plans).
  • Suppliers do not impose high costs, and make their charges and process more consistent and transparent.
  • Consumers in the most vulnerable situations are protected, from both costs and process which would exacerbate harm.
The consultation deadline is 9 November 2016.

For more information, see Ofgem's press release: ... -consumers

the following bbc news report: ... ow_twitter

and Ofgem's consultation page: ... -proposals

ALEO RESPONSE: Ofgem Consultation - Prepayment meters installed under warrant: final proposals

Posted: Tue Nov 08, 2016 2:38 pm
by ALEO Admin
ALEO submitted its response to the Ofgem Consultation on Prepayment meters installed under warrant: final proposals on 8 November 2016.

ALEO's full response is available to download below.