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ALEO web forum 2012-01-18T11:00:56 https://www.aleo.org.uk/forum/app.php/feed/topic/48 2012-01-18T11:00:562012-01-18T11:00:56 https://www.aleo.org.uk/forum/viewtopic.php?t=48&p=99#p99 <![CDATA[Re: Chapter 10: Consumer protection]]>
With regards chapter 10 there was concern over mis selling to people eligible to ECO AW .
The feeling was that liability should be with the GD provider but GD assessor must be independent.
Great concern over cold calling zones and will they still exist in GD.

Yes the energy ombudsman should have a role but who will fund this?
In reality will it be the same as now and people aggrieved will come to the council/CAB etc and we will have to put a case together to get the ombudsman to take the matter up.

Statistics:Posted by ALEO Admin — Wed Jan 18, 2012 11:00 am

]]> 2012-01-05T15:08:322012-01-05T15:08:32 https://www.aleo.org.uk/forum/viewtopic.php?t=48&p=72#p72 <![CDATA[Chapter 10: Consumer protection]]> Questions from "Chapter 10: Consumer protection" of the Green Deal Consultation are given below. If you have any comments on these questions please post them here.

More information including the full consultation documentation is available at:
http://www.decc.gov.uk/en/content/cms/c ... _deal.aspx.

55. Do you agree that the Energy Ombudsman should have a role in helping customers secure redress in the Green Deal? If yes, what further powers will the Energy Ombudsman need to investigate compliance by Green Deal Providers and householders? If no, please explain why not.

Statistics:Posted by ALEO Admin — Thu Jan 05, 2012 3:08 pm

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