Ofgem Review of the Priority Services Register Consultation - September 2014 • CAN Response to Ofgem PSR Review - September 2014

2014-11-10T16:40:25

The National Carbon Action Network supported the response produced by the London HECA Forum to Ofgem's Review of the Priority Services Register consultation.

The response document, submitted in September 2014, can be downloaded below:

National Carbon Action Network Ofgem PSR Consultation Response.pdf

Statistics:Posted by ALEO Admin — Mon Nov 10, 2014 4:40 pm

Ofgem Review of the Priority Services Register Consultation - September 2014 • Re: CAN Response: Ofgem Review of the Priority Services Regi

2014-09-08T13:22:30

I agree that energy companies should be required to offer support to equal outcomes for customers. The mimimum set of services should be prescribed and this should be mandated rather than left to fuel companies to take resaonable steps as this will only promote the status quo. I am not sure of the added value in fuel companies maintaining a wider range of consumers as most vulnerable people can be registered adequately within the current range. Sensible data sharing should occur, although this is always problematic. There should be a central database capturing all vulnerable people so distributors and suppliers can see if their customers require assistance, thus removing the need to share this information when the customer changes supplier. Permission to datashare should be sought from the outset. DNO's are propably best placed to be custodian of this data because they are more proactive than suppliers and suppliers may only sign people up to reach a required quoto rather than for the sake of the customer. Having names and phone numbers is crucial, especially when networks may be interrupted and also to contact customers for an update. More should definately be done to communicate and raise awareness of priority services as most people have not heard of it and this also relates to advice agencies who should all be aware of this service. Referal to this service is not advertised and waiting in a phone queue to register someone with a fuel company PS register can take too long. A guidance document and cross industry brand would help - maybe this should be commissioned by an advice agancy such as CAB who could ensure ease of access for customers? Audits need to be done to monitor supplier compliance and it should be conducted by Ofgem.

Statistics:Posted by wendy sherwood — Mon Sep 08, 2014 1:22 pm

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Ofgem Review of the Priority Services Register Consultation - September 2014 • CAN Response to Ofgem PSR Review - September 2014

Ofgem Review of the Priority Services Register Consultation - September 2014 • Re: CAN Response: Ofgem Review of the Priority Services Regi